Frequently Asked Questions (FAQ)

1. What services does your company provide?

We offer a variety of transportation and travel-related services, including taxi rentals, guided tours, and multi-vehicle options for group travel. Our services are tailored to provide comfortable and safe journeys from one location to another within our operating areas.

2. How can I book a ride or tour?

Booking is easy and can be done via our website or by calling our customer service. Simply select your travel date, type of service, and preferred vehicle, and complete the booking process as guided. For best availability, we recommend booking in advance.

3. What types of vehicles are available?

We have a diverse fleet that includes SUVs, mini-sedans, and larger vans for group travel. Our vehicles are well-maintained and equipped to meet various travel needs and preferences.

4. How do I know if my booking is confirmed?

Once you complete the booking process, a confirmation will be sent to the provided email or phone number. If you do not receive a confirmation within a few minutes, please contact our support team for assistance.

5. What is your cancellation and refund policy?

We allow cancellations within a specific period prior to your booking date for a full or partial refund. If you need to cancel, please do so as early as possible to qualify for a refund. Refer to our Terms and Conditions for detailed cancellation policies.

6. How is pricing calculated?

Our prices are based on the type of service, duration, distance, and additional charges like tolls or wait times. The full estimated cost is shown at the time of booking. Please note that prices may vary depending on factors like peak times and holidays.

7. Are there any additional charges I should be aware of?

Additional charges may apply for services like extra wait times, mileage beyond the included distance, or toll fees. Any extra charges incurred will be added to your final bill.

8. Is my personal information secure?

Yes, we are committed to protecting your privacy. We collect and use your personal data in accordance with our Privacy Policy, ensuring that it remains confidential and secure.

9. What should I do if I left an item in the vehicle?

If you’ve left something behind, please contact us immediately with details about the item and your ride. We’ll do our best to locate your item and arrange for its return.

10. Do you provide services outside Maharashtra?

We primarily operate within Maharashtra, but we can accommodate requests for out-of-state travel based on availability and prior arrangement. Please contact us directly to discuss your travel needs.

11. How can I contact customer support?

You can reach our customer support team by phone, email, or through our website's contact form. Our team is available to assist with any inquiries, booking assistance, or concerns you may have.

If you have additional questions, please feel free to contact us. Thank you for choosing Mauli Tours & Travels for your travel needs!