Terms & Conditions

Terms and Conditions

Welcome to Mauli Tours & Travels, a travel and transportation service provider located in Shambhaji Nagar, Maharashtra. By using our services, you agree to the following Terms and Conditions. Please read them carefully to understand your rights and responsibilities.

1. Service Description

We provide a variety of transportation services, including taxi services, guided tours, and vehicle rentals, with a fleet of vehicles designed to accommodate various travel needs. Our services are designed to transport customers safely and comfortably from one location to another within our service areas.

2. Booking and Reservation

  • Advance Booking: Customers are advised to book their rides and tours in advance to ensure availability and timely service.
  • Payment Terms: Full payment or a deposit may be required at the time of booking, as specified in the booking process.
  • Booking Confirmation: Once a booking is made, a confirmation will be sent to the provided contact information. Please verify all details as mistakes may affect your service experience.

3. Cancellation and Refund Policy

  • Cancellation by Customer: Customers may cancel bookings within a specified timeframe, detailed in our cancellation policy, to qualify for a partial or full refund.
  • Cancellation by Company: We reserve the right to cancel bookings due to unforeseen circumstances such as vehicle unavailability, adverse weather, or other events. In such cases, a full refund or rescheduling option will be provided.
  • Refund Processing: Refunds will be processed within 7-10 business days and returned to the original payment method, unless otherwise agreed upon.

4. Passenger Responsibility

  • Identification: Passengers must carry valid identification at all times and provide accurate details when requested.
  • Behavior: Passengers are expected to behave respectfully towards drivers, guides, and fellow passengers. Disruptive behavior may result in termination of service.
  • Personal Belongings: Passengers are responsible for their belongings. We do not assume liability for lost, damaged, or stolen items.

5. Liability

  • Service Liability: While we strive to provide reliable and timely services, delays or issues due to traffic, weather, or other factors outside our control may occur. We shall not be held liable for such incidents.
  • Insurance: Our vehicles are insured as per government regulations. Passengers are encouraged to have personal travel insurance for additional protection.

6. Pricing and Additional Charges

  • Pricing: All service prices are listed in Indian Rupees (INR) and are subject to change without notice.
  • Additional Charges: Additional fees may apply for services such as wait time, extra mileage, or tolls and will be included in the final bill.

7. Privacy Policy

We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on data collection, usage, and sharing.

8. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website, and continued use of our services constitutes acceptance of these changes.

9. Governing Law

These Terms and Conditions are governed by the laws of Maharashtra, India. Any disputes arising under these terms shall be subject to the jurisdiction of courts in Maharashtra.

By using our services, you agree to abide by these Terms and Conditions. If you have any questions, please contact us at +91 9172916623. Thank you for choosing Mauli Tours & Travels for your travel needs.